Customer Experience

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• Predictions for the wealth management sector in 2023

  2022 was a bad year in wealth management, in fact one of the worst years in investment performance across most asset classes ever. But despite the extraordinary market conditions and macro-economic challenges, underlying gigatrends remained the same: demographics, the generational wealth transfer, and evolution of client expectation regarding products and services. In 2023, the combination of expectations and demands will continue to be demanding for wealth professionals; they will need to find ways to provide the holistic advice so in demand, Accordingly, pressure on traditional wealth managers and private banks continues. The need for transformation has become evident.

  Banking & Financial Services•Urs Bolt•12 Jan 2023•8 minutes

  

• 6 tips for choosing the right enterprise CMS for your business

  In the wake of the Corona pandemic, the importance of digital channels for companies has grown once again. Content management systems (CMS) offer support for the creation and distribution of content for these channels. They can be used in a variety of ways and have long been in use not only for websites, but also for blogs, online stores, social media, etc. CMS offer companies and their users many advantages if they meet the specific requirements and needs of the company. Dominik Angerer, co-founder and CEO of Storyblok, explains what is important when choosing the right enterprise CMS.

  Cloud•Dominik Angerer•3 May 2022•7 minutes

  

• Changed customer expectations due to digital transformation

  The digitalization and digital transformation of many areas of life has led to a major change in customer needs and expectations. Amazon, Google, Apple and Co. have built a world in which service has a completely new standard and this is changing customers.

  Customers•Benjamin Talin•25 Oct 2018•4 minutes