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Chatbots

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  • ChatGPT - What do SMEs need to know?

    The American startup OpenAI released their new AI chatbot ChatGPT at the end of 2022. Since then, anyone can chat online with the chatbot, ask it questions, give it commands or even have it write code. What changes for SMEs?

    AI & Machine LearningSophie Hundertmark7 minutes

  • The multi-talent chatbot: Satisfied customers and rising sales figures

    A study by the ZHAW School of Management and Law and PIDAS shows: In Switzerland, the acceptance of chatbots has increased. This can basically be explained by three overarching trends. On the one hand, the popularity of messenger apps is increasing more and more. Over 4 billion users actively use the Whatsapp, Facebook Messenger, WeChat and Viber channels. On the other hand, artificial intelligence is becoming more and more present in our society and is being used by more and more companies - including for chatbots. Furthermore, nowadays most people have the demand for immediate and personalized support. Chatbots can help here, linking customer service and sales and bringing potential customers and sales staff together.

    Bots and Assistance SystemsBlaise Roulet5 minutes

  • Industry 4.0 for SME companies

    In order to find an optimal introduction to the topic of Industry 4.0, we should first clarify the terminology. After that, I will give you a brief outlook of the possibilities with short examples and their already existing applications. The goal should be to understand how far progress has already changed everyday life in many companies. Through this understanding, I want to take away your fear of these changes and encourage you to start with your own digital strategy for your company.

    Markets & IndustryFriedrich Prötsch-Jechtl6 minutes