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Business Modell

32 articles

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  • Digitization - New business models for SMEs

    Digitization offers great opportunities especially for SMEs. In our article we explain which business models are in vogue, which are becoming important and which technologies are causing these trends.

    Beginner / BasicBenjamin Talin7 minutes

  • Service Design - How customer experience creates added value

    Tldr: Improving brands means improving service systems. Products are becoming more and more similar. The competition is getting bigger and bigger. The demand is finite. Most markets today are predatory markets. Even in new markets, consolidation through displacement takes place quite quickly, as currently shown by the fierce competition in the e-scooter segment, for example. Service is the real differentiation factor, which is why we choose products and repeat purchases. Service shows the company's attitude, how it really promises to meet customer needs. We should understand marketing as a moment of truth in every customer contact, as an attitude that the brand has a decisive influence on the feelings, thoughts and actions of our customers, users, referrers, fans and consumers. A product without service design is not a product. Service is what makes a product come alive. Service makes the attitude in a product tangible. Service makes a brand successful.

    Strategy / VisionKai Bösterling15 minutes

  • The IoT – high ambitions, slow conversion: What's going wrong?

    Today, one could say the IoT has successfully proliferated and by now it is almost the exception if there is still an industrial company out there that is not concerned about the Internet of Things (IoT). According to a recent Gartner survey, 75% of industrial companies had already invested in IoT projects by the end of 2018. Before 2018, the figure was <25%. However if you ask around among the IoT managers of those companies, each of them has the feeling that they are "behind" and do not believe that they are making progress as fast as they should in order to remain competitive.

    StrategyNatalie Schnippering12 minutes