AI adoption and tools are nice, shiny things, but in a business context, they don't really matter. The only moat is somewhere totally different. It's within your company and your brain, and it's called strategy.
AI rarely fails in companies because of technical issues. It fails because of people who are afraid, don’t know what they’re allowed to do, and are fundamentally suspicious of change. As a behavior architect, Wolfgang Gehrer explains the five barriers that truly stand in the way of AI projects
Multi-agent systems (MAS) are on the rise and represent the next step in the evolution of single-agent LLMS. They are autonomous, efficient, and promise cost savings. By following a few basic rules, you can use them to create entire AI-driven project teams.
AI systems like ChatGPT, Gemini, and Perplexity are fundamentally changing how we discover and perceive brand messages. In addition to issues of machine readability, content formats that list and evaluate product features and functions are becoming increasingly relevant. For this reason, some are now arguing that the brand no longer matters. They claim that the new currency is the product’s hard facts—that is, its functions and features. The article examines GEO and the rational decisions made by AI in relation to brand perception. It answers the question of why emotional brand management is more important than ever.
This article argues for a paradigm shift in the use of AI in marketing: Efficiency should not be the primary goal of AI deployment. Instead, it should be quality. The quality of the customer journey. The quality of the customer experience. The quality of the product. The quality of the service. When it comes to brand experiences, the starting point should always be “strategy first” or “brand strategy first,” not “AI first.”
AI agents are hyped as the future of work, with CEOs predicting they’ll replace significant parts of the corporate workforce. But a recent Carnegie Mellon study shows that reality hasn’t caught up: when AI agents were tasked with running a virtual company, even the best models completed less than a quarter of their assignments. From poor social understanding to a lack of flexibility and self-awareness, the current generation of agents struggles with real-world complexity. While early use cases — like AI in software development or CEOs using avatars in earnings calls — show promise, full automation is still far off. The real opportunity? Augmenting human teams, not replacing them.
By 2027, Deloitte forecasts that half of companies using generative AI will have adopted Agentic AI, also known as AI agents, to enhance their operations. Are there risks to watch out for as this technology gains fast adoption?