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12 articles
Industrialization 5.0 does not only mean pattern recognition and automated knowledge generation, it also means that new tasks fall to humans when ChatBot technology is used. New roles arise for human employees when you consistently question everything, construct special cases, and make use of contextual knowledge logic and emotionality.
AI & Machine LearningDr.Ursula Meyerhofer Fahlbusch7 minutes
"Not another Newsletter, please" - Do you know such or similar sentences? This is how your channel on Telegram becomes and stays exciting...
Digital MarketingJan Brinker4 minutes
Only 10 years ago, barely any machine could reliably provide language or image recognition. Today, machines have learned to outperform humans on many tasks. In the past few months, we’ve seen progress in AI capabilities that has impressed even skeptics. A “golden decade,” one researcher called it. In 2023 and beyond, we will see more such systems (especially Generative AI systems like ChatGPT) complementing or replacing us human creators in many areas.
AI & Machine LearningBritta Daffner9 minutes
Artificial intelligence in corporate communications is becoming increasingly important. It is changing the way market participants exchange information and - whether we like it or not - is leading us into a new era.
BrandProf. Dr. Gerald Lembke7 minutes
A study by the ZHAW School of Management and Law and PIDAS shows: In Switzerland, the acceptance of chatbots has increased. This can basically be explained by three overarching trends. On the one hand, the popularity of messenger apps is increasing more and more. Over 4 billion users actively use the Whatsapp, Facebook Messenger, WeChat and Viber channels. On the other hand, artificial intelligence is becoming more and more present in our society and is being used by more and more companies - including for chatbots. Furthermore, nowadays most people have the demand for immediate and personalized support. Chatbots can help here, linking customer service and sales and bringing potential customers and sales staff together.
Bots and Assistance SystemsBlaise Roulet5 minutes
Mistakes happen, but sometimes they can be quite expensive for a company. Intelligent technologies make it possible to relieve employees of error-prone tasks and save organizations from unwanted costs.
TechnologyMarkus Pichler6 minutes
Have you often transferred data from several Excel sheets or PDF files to another application several times a day? Or do you have to transfer orders from incoming e-mails into an enterprise resource planning system on a regular basis? If you know these activities, then you have only one wish. You would like to minimize or hand over this time-consuming work. You now have an idea of what RPA means: the automated execution of this (annoying) activity by a software robot.
ProcessesDIGITAL BREAKFAST5 minutes
More and more companies are using chatbots to communicate with their customers. The motivating factors for using bots are usually increased efficiency, enhanced customer experience and cost reduction. However, many bot projects fail because they do not satisfy customers or have technical shortcomings.
Bots and Assistance SystemsSophie Hundertmark5 minutes
CIOs today are facing a variety of challenges. Ever more employees are using their personal instant messaging accounts for conducting business conversations and transactions. CIOs have two ways to handle the issue, either completely ban it from the enterprise or embracing it and make best use of the valuable data. A complete ban is not feasible as employees will just keep using what they know best and use every day anyways for their private communication. Adapting instant messaging to interact with the enterprise systems has many advantages such as increased productivity, quicker workflows, lower cost by avoiding monothematic mobile apps to access the enterprise systems. Fortunately today the technology exists to provide access to enterprise systems via instant messaging in a controlled and secured way.
ITreleai6 minutes
After 2020 brought us more change than ever before, what's in store for 2021? We take a look at the five tech trends of the near future.
TechnologyMarkus Pichler4 minutes
Cobots are robots that can work together with humans. We explain what the fields of application are and how they differ from industrial robots.
Bots and Assistance SystemsUlrich Möller5 minutes
How the use of chatbots and voice assistants will change banking. The Millenials Generation in particular wants to experience services differently and we show how.
Banking & Financial Servicesandrion ag7 minutes
