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  • NIS2 explained in detail for small and medium-sized enterprises

    The NIS2 Directive will affect around 29,500 companies in Germany from 2026, including many SMEs. In future, management will bear personal responsibility for information security, risk management, and business continuity. Fines can be up to €10 million or 2 percent of turnover. Core obligations include the introduction of an ISMS (e.g., ISO 27001 or VdS 10000), the systematic anchoring of risk management and business continuity, and compliance with incident reporting requirements (24 hours, 72 hours, 1 month). In addition, companies must take into account overlaps with the GDPR, the Supply Chain Act, and the Cyber Resilience Act. Conclusion: NIS2 is not purely an IT issue, but a matter for top management. Acting early strengthens security, resilience, and trust in the supply chain.

    IT-Security & Cyber SecurityChristopher Schroer13 minutes

  • Business Model Canvas explained

    Discover how the Business Model Canvas helps visualize, design, and improve business models by aligning value, customers, operations, and revenues.

    Strategy / VisionChristopher Ganz9 minutes

  • Value Proposition Canvas Explained

    Learn how the Value Proposition Canvas helps align customer jobs, pains, and gains with your product’s role to craft offerings that truly deliver value.

    Strategy / VisionChristopher Ganz7 minutes

  • Strategic customer care: 5 tips for a successful customer care strategy

    Retaining customers in the long term is the key to sustainable success for any company. This article shows how customer care goes beyond traditional customer service and represents a strategic investment in stable customer relationships and continuous growth. With practical tips and insights, companies learn how they can implement a successful customer care strategy to stand out from the competition and inspire their customers in the long term.

    MarketingAlexandra Anderson6 minutes

  • AI in marketing requires new evaluation standards

    This article argues for a paradigm shift in the use of AI in marketing: Efficiency should not be the primary goal of AI deployment. Instead, it should be quality. The quality of the customer journey. The quality of the customer experience. The quality of the product. The quality of the service. When it comes to brand experiences, the starting point should always be “strategy first” or “brand strategy first,” not “AI first.”

    MarketingKai Bösterling16 minutes

  • Women entrepreneurs – these four factors determine your success when starting a business

    More and more women in the DACH region are successfully starting their own businesses—driven by a desire for greater freedom and self-fulfillment. But what makes the difference between failure and growth? This article highlights four key success factors for female entrepreneurs: from early validation of the business idea and the targeted use of digital tools to strong networks and long-term thinking. Women who want to start their own business will find practical tips and inspiration here.

    E-Commerce & Mail OrderAlexandra Anderson4 minutes

  • AI Agents Were Tasked With Running a Company

    AI agents are hyped as the future of work, with CEOs predicting they’ll replace significant parts of the corporate workforce. But a recent Carnegie Mellon study shows that reality hasn’t caught up: when AI agents were tasked with running a virtual company, even the best models completed less than a quarter of their assignments. From poor social understanding to a lack of flexibility and self-awareness, the current generation of agents struggles with real-world complexity. While early use cases — like AI in software development or CEOs using avatars in earnings calls — show promise, full automation is still far off. The real opportunity? Augmenting human teams, not replacing them.

    AI & Machine LearningBritta Daffner5 minutes

  • Data Protection and BCM: Why Resilience Only Works When Combined

    How are data protection and BCM related? The GDPR demands more than just data security; it requires availability and crisis resilience. In practice, however, data protection and business continuity management are often separated organizationally. This article shows why effective data protection fails without coordinated BCM and how companies can successfully integrate reporting requirements, recovery times, roles, and responsibilities.

    ITChristopher Schroer14 minutes