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• The multi-talent chatbot: Satisfied customers and rising sales figures

  A study by the ZHAW School of Management and Law and PIDAS shows: In Switzerland, the acceptance of chatbots has increased. This can basically be explained by three overarching trends. On the one hand, the popularity of messenger apps is increasing more and more. Over 4 billion users actively use the Whatsapp, Facebook Messenger, WeChat and Viber channels. On the other hand, artificial intelligence is becoming more and more present in our society and is being used by more and more companies - including for chatbots. Furthermore, nowadays most people have the demand for immediate and personalized support. Chatbots can help here, linking customer service and sales and bringing potential customers and sales staff together.

  Bots and Assistance Systems•Blaise Roulet•24 Aug 2022•5 minutes

  

• Process mining in the enterprise - saving costs caused by human carelessness

  Mistakes happen, but sometimes they can be quite expensive for a company. Intelligent technologies make it possible to relieve employees of error-prone tasks and save organizations from unwanted costs.

  Technology•Markus Pichler•24 Aug 2022•6 minutes

  

• 3 tips for artificial intelligence in sales - Sales will be AI supported

  Artificial intelligence is revolutionizing the lead generation process. In the past, lead generation was a time-consuming and difficult process that required sifting through mountains of data. With AI, lead generation can be done quickly and efficiently by automating the process of identifying potential customers and targeting them with personalized messages.

  Sales / After Sales•KI-TOOLPARTY - JEDER KANN KI•23 Aug 2022•8 minutes

  

• Revolutionize internal corporate communications with digital signage

  Internal communication is changing rapidly. Intranets, apps and social media are also being used for employee communications. One tool that is only just gaining momentum is the use of dynamic screens, known as digital signage. Particularly for employees without a fixed PC workstation and in places where they spend a lot of time (canteen), these systems provide an ideal interface for obtaining information.

  IT•Ibrahim Mazari•22 Aug 2022•5 minutes

  

• What is Digital Signage? - Introduction and 4 important components

  Digitization is not only changing how we deal with information. It also changes the way we are presented with it. Digital signage is a way to present classic advertising media with the help of displays. Here we explain what it really is.

  IT•Benjamin Talin•22 Aug 2022•5 minutes

  

• Minimum Viable Product (MVP) - Definition, Meaning and Examples

  Minimum Viable Product (MVP) is a term you often hear, but what does it mean? This article defines MVPs, their purpose in the business and software world and provides examples.

  IT•codecoda•18 Aug 2022•9 minutes

  

• Self-organization as the key to rapid change and agile organizations

  Digitization is more than just technology. Rather, the organization must also be able to think digitization. For many, this is tantamount to a real, deep cultural change! One with the best prospects for the future, but a culture shift usually feels time-consuming and protracted. Always these resistances ...! Or? But what would be, if the organization would simply rebuild itself? What if it wasn't up to the people? What if everything was already in place and only needed to be activated? What helps is the 'trick' with self-organization!

  Organization•Wolfram Müller•17 Aug 2022•6 minutes

  

• Common Data Environment - How BIM helps manage Digital Information

  BIM is not only offering design in the construction industry, it can also be the way we share our data, the digital information management. In this article we explore what is a common data environment and how BIM can be one for the projects, bringing together digitalization and standardization.

  Construction & Building Industry•Tequma AG•16 Aug 2022•7 minutes

  

• Employer Branding Strategy - 6 Steps to Get Started

  The relevance of employer branding has already arrived at the management level of many companies. But how do you set up your own employer branding strategy correctly and which steps should be taken into account? This article shows the six most important steps.

  Human Ressources•Johanna Ehses•15 Aug 2022•7 minutes

  

• How digitization helped us during the last recession

  We are currently facing another crisis - perhaps even a full-blown recession. The (unfortunately) common means of cutting costs and laying off employees won't get you very far. What helps is to know the bottleneck of the company and to align the management to it - only (and really only) this way you can raise the crucial reserves. In the article, I explain 10 fundamental lessons that got me and my team through the crisis of 2008.

  Trends•Wolfram Müller•12 Aug 2022•9 minutes

  

• 10 Steps to Create a Crisis Management Strategy for Your Business

  Companies need to fend off a lot of different crisis. We explain how to become more resilient and share a 10 step plan to build and execute a good crisis management strategy for your business.

  Strategy / Vision•Benjamin Talin•10 Aug 2022•8 minutes

  

• How companies invest well in times of crisis

  "Never let a good crisis go to waste." This sentence, addressed by former Chief of Staff Rahm Emanuel to then U.S. President Barack Obama, makes it clear that crises are not only a threat, but also offer special opportunities. Crises can expose weaknesses in companies that were not visible in good times or whose elimination was not important. A sense of urgency is created to address large and small change processes. Changes in markets and customer needs also create new opportunities for growth. Unique opportunities arise to make targeted investments in the future.

  Strategy•Dr. Marcus Liehr•8 Aug 2022•11 minutes