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• Top 5 Tips for Building a Winning Customer Care Strategy

  Long-term customer loyalty is the key to sustainable business success. This article shows how customer care goes beyond traditional customer service and represents a strategic investment in stable customer relationships and continued growth. With practical tips and insights, companies will learn how to implement a successful customer care strategy to differentiate themselves from the competition and delight their customers for the long term.

  Marketing•Alexandra Anderson•16 Dec 2024•6 minutes

  

• The State of WealthTech in Southeast Asia

  Throughout 2024, the WealthTech landscape in Southeast Asia has continued to evolve. However, there is a sizable gap between the developed financial centres and emerging economies in Southeast Asia. This article will provide a closer look at the current state and developments of WealthTech in Southeast Asia.

  Banking & Financial Services•Urs Bolt•10 Dec 2024•10 minutes

  

• Government is Inefficient, and (Partly) for Good Reason

  Government 'inefficiency' can be crucial to democracy, the protection of social interests and even the prevention of corruption. And slower processes can be essential safeguards, even if they are inconvenient.

  Public Administration & Defense•Benjamin Talin•27 Nov 2024•7 minutes

  

• End-to-end digitalisation in public administration

  End-to-end digitalisation is transforming public administration. It enables processes to be handled completely digitally and offers enormous advantages for both public authorities and citizens. But what exactly is behind it? This article explains the basics, highlights the main advantages and highlights the challenges on the way to an efficient, digital public authority.

  Public Administration & Defense•Materna Group•7 Nov 2024•6 minutes

  

• From Last Mile to Last Meter - Precision and Efficiency in Delivery Logistics

  Last meter delivery precision boosts customer satisfaction and reduces costs. Learn how to transform your last-mile logistics.

  Transportation & Logistics•Simon Seeger•15 Oct 2024•5 minutes

  

• Mobile banking security – secure financial transactions on the go

  Discover how to use mobile banking securely. Tips on device security, app installation and network use for worry-free financial transactions.

  IT-Security & Cyber Security•eBanking aber sicher!•3 Oct 2024•7 minutes

  

• The Bottlenecks to Human Progress

  Discover the bottlenecks hindering global growth and innovation, and explore solutions to drive inclusive and sustainable progress for a prosperous future.

  Trends•Benjamin Talin•9 Aug 2024•28 minutes

  

• How secure is digital banking?

  How secure is digital banking really? In this article, we take a look at the security measures taken by both banks and customers.

  IT-Security & Cyber Security•eBanking aber sicher!•17 Jul 2024•6 minutes

  

• Digital Economy incl. Definition, Impact and Future Explained

  Understand the transformative power of the digital economy, its impact on business and society, and the future technologies that are reshaping our world.

  Platform Economy•Benjamin Talin•2 Jul 2024•15 minutes

  

• IT resilience thanks to EU DORA and NIS2 - concept, context and history

  Resilience was once a topic of supply chain management, sometimes IT and otherwise more commonly found in medicine. With the final penetration of the internet and smart devices, which have become an integral part of our lives, the cards are being reshuffled - also on the regulatory side.

  IT-Security & Cyber Security•Philipp Schneidenbach•13 Jun 2024•13 minutes

  

• What are the key weaknesses of Generative AI?

  Experts have studied generative AI extensively. This article highlights the key weaknesses of generative AI, providing insights into its limitations based on research.

  AI & Machine Learning•Elijah Falode•10 Jun 2024•11 minutes

  

• Information management - The easier way to understand BIM

  Digital information management is the new BIM. It has revolutionized the way that construction projects are managed, providing a systematic approach to managing project data.

  Construction & Building Industry•Tequma AG•4 Jun 2024•4 minutes