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Marketing

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  • Service Design - How customer experience creates added value

    Tldr: Improving brands means improving service systems. Products are becoming more and more similar. The competition is getting bigger and bigger. The demand is finite. Most markets today are predatory markets. Even in new markets, consolidation through displacement takes place quite quickly, as currently shown by the fierce competition in the e-scooter segment, for example. Service is the real differentiation factor, which is why we choose products and repeat purchases. Service shows the company's attitude, how it really promises to meet customer needs. We should understand marketing as a moment of truth in every customer contact, as an attitude that the brand has a decisive influence on the feelings, thoughts and actions of our customers, users, referrers, fans and consumers. A product without service design is not a product. Service is what makes a product come alive. Service makes the attitude in a product tangible. Service makes a brand successful.

    Strategy / VisionKai Bösterling15 minutes

  • Mobile websites vs. apps - What fits when?

    Mobile First - a buzzword that we now encounter again and again. In contrast to many others, however, not entirely without reason. Around 80% of all website calls are now made via mobile devices such as smartphones and tablets, and the trend is rising steadily. So it only makes sense to optimize your own online presence in terms of users for the corresponding devices. True to the motto "If I don't want to lose users, I will adapt". For some companies, this raises the question in the context of "mobile presence": What do I need - just a mobile website, or even my own app?

    Mobile TechnologiesLaura Gaber6 minutes

  • LinkedIn Outreach: Alternative to Meeting at Events

    Due to the current situation, you can’t attend any events, big or small. No trade shows, no networking events, no industry conferences. Not even small get togethers. Connecting with people online has just become a whole lot more important. And it’s likely that it will keep that level of importance even if we go back to running physical events. LinkedIn is the most powerful platform for making business connections. It’s extremely effective in reaching the right people because you can target so accurately. In this article, I want to elaborate on how to message decision makers on LinkedIn.

    Digital MarketingDaniel Jordi5 minutes

  • Gamification: Creating Innovation through Narratives

    Does the internet's liquid communication change the social discourse for better or worse? Digital media narratives and gamification give orientation, create identification and generate change processes. Content-based gamification is a great chance for companies to promote innovation and increase commitment through business narratives.

    Human RessourcesSimone Belko5 minutes

  • The 3 Strategic Goals of Machine Learning for Marketing

    AI-driven marketing leverages models to automate, optimize, and augment the transformational process of data into actions and interactions with the scope of predicting behaviors, anticipating needs, and hyper-personalizing messages.

    AI & Machine LearningAlex Mari4 minutes

  • Do you understand the LinkedIn algorithm?

    It's not easy to achieve a good reach - on any social media, but many underestimate the long-term necessity and overestimate their short-term success on LinkedIn as it seems we have understood the code.

    Social MediaRoger Basler7 minutes